General Terms of Use

1. Definitions

1.1. “Provider” / “TableX” means ТЕБЕЛХ ЕООД, a company registered under the Commerce Act of the Republic of Bulgaria with company registration No. 207511736, with registered office and address of management at 48 Patriarh Evtimiy Street, Varna.

1.2. “Platform” means the aggregate of the website https://table-x.com, the mobile applications for iOS and Android, the QR codes placed on site at the Venues, the API interfaces and all related digital tools owned by, or licensed by, the Provider.

1.3. “User” means any natural person who has attained the age of 18 (eighteen) years, or any duly authorised legal entity, who accesses the Platform. Whether as a registered user or as a guest – for the purpose of making a reservation, an online order, a payment or of using any other functionality of the Platform.

1.4. “Venue” means a legal entity or a natural person acting as a merchant (restaurant, bar, club, discotheque, beach area or other establishment in the entertainment and food-and-beverage sector) which has concluded a separate contract with TableX for the use of the SaaS solutions of the Platform.

1.5. “Reservation” means a request submitted by the User through the Platform for the booking of a table, a place or capacity at a particular Venue for a specified date and time, confirmed by a unique identification code.

1.6. “Guarantee Deposit” or “Deposit” means a sum of money required by the Venue for the confirmation of the Reservation, paid by the User through the Platform in favour of the Venue, constituting security in the event of non-attendance (No-Show).

1.7. “Service Fee” means a fixed amount charged by TableX directly to the User upon the placing of an online order or the online payment of a bill at a Venue through the Platform. The Service Fee is separate from and is not included in the Deposit.

1.8. “Payment Services Provider” (PSP) means Stripe Payments Europe, Ltd., an electronic money institution licensed by the Central Bank of Ireland, reg. No. C187865, which processes all card payments and transactions carried out through the Platform.

1.9. “Loyalty Programme” and “Subscription” mean additional functionalities of the Platform, provided by TableX or by a Venue to Users under specific terms published separately upon their activation.

2. Legal status of TableX

2.1. TableX acts in the capacity of a provider of a technology platform. An online marketplace within the meaning of the Bulgarian Electronic Commerce Act (ECA) and Regulation (EU) 2022/2065 (DSA). TableX provides the technological connectivity between Users and Venues, but is not a party to, a co-performer of, or a jointly liable entity under the contract for restaurant, hotel, entertainment or other services between the User and the Venue.

2.2. TableX does not carry out and does not offer restaurant services, does not sell food, beverages or goods directly to Users and is not a payment service provider within the meaning of the Bulgarian Payment Services and Payment Systems Act (PSPSA).

2.3. In respect of the Service Fee functionality, TableX acts as an independent provider of a technology service towards the User and issues a corresponding accounting document for that fee.

3. Reservation mechanism

3.1. The User may make a Reservation through the Platform as a registered user or as a guest (without registration), by providing the required data: names, telephone number, email address, date, time and number of guests.

3.2. A Reservation is deemed validly requested upon the completion of all mandatory fields in the interface. A Reservation is deemed finally confirmed upon the generation of a unique identification code (reference/QR code) and its dispatch to the User by email, SMS, Viber message, Whatsapp message or push notification.

3.3. The confirmation of the Reservation does not constitute the conclusion of a service contract with TableX. The contractual relationship for the provision of services arises exclusively between the User and the Venue.

4. Guarantee deposits

4.1. At the decision of the Venue, a Guarantee Deposit may be required for the confirmation of the Reservation. The amount of the Deposit and the conditions for its application are determined entirely by the Venue and are disclosed clearly on the page of the respective Venue in the Platform prior to the finalisation of the Reservation.

4.2. The User confirms having been acquainted with the amount of the Deposit and with the conditions for its retention before the completion of the Reservation. The payment of the Deposit is deemed express consent to those conditions.

4.3. The Deposit is paid by the User through the PSP and is transferred in favour of the Venue. At no time does TableX acquire, hold, control or dispose of the funds of the User paid as a Deposit.

4.4. Discharge of the obligation: The payment of a Deposit by the User through the Platform is deemed a valid payment directly in favour of the Venue. Upon the receipt of confirmation from the PSP of a successful transaction, the monetary obligation of the User towards the Venue in the amount of the Deposit paid is deemed discharged.

5. Cancellation and No-Show policy

5.1. The conditions for the amendment, the cancellation and any full or partial retention of the Guarantee Deposit in the event of non-attendance (No-Show) or late arrival are determined by each Venue separately. Those conditions are mandatorily disclosed on the page of the Venue in the Platform prior to the finalisation of the Reservation.

5.2. TableX is not a party to the legal relationship between the User and the Venue with regard to a retained Deposit. In the event of a dispute, the User should address the Venue directly. TableX provides technical assistance in the clarification of the facts upon request by both parties, but bears no financial liability for the decision of the Venue.

5.3. In the event of an unjustified retention of a Deposit by a Venue, the User is entitled to file a complaint with the Bulgarian Commission for Consumer Protection (CCP) or to use the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.

6. Online orders and payment of the bill

6.1. Where the Venue has activated the functionality, the User may, by means of the QR code on the table or through the Platform, view a menu, place an order and/or pay the bill online.

6.2. An online order placed through the Platform constitutes an offer by the User to the Venue. The contract of sale is concluded between the User and the Venue at the moment of the acceptance of the order by the staff. TableX is not a party to that contract.

6.3. Upon the online payment of a bill, the User pays the amount due directly to the Venue through the PSP. TableX charges a Service Fee, which is displayed separately and expressly before the finalisation of the payment. The User may decline the online payment and pay in the traditional manner at the cash desk of the Venue.

7. Loyalty programme and subscriptions

7.1. TableX may offer loyalty programmes, subscriptions or special terms through the Platform. The specific terms of each programme or subscription are published separately upon their activation and become an integral part of these GTC.

7.2. In the case of subscriptions subject to periodic payment, the User may terminate the subscription at any time through the settings of the profile. The termination takes effect at the end of the current paid period. Amounts already paid for the current period are not refunded, save in the event of a defect in the service attributable to TableX.

8. Payment services provider and legal status of TableX

8.1. All card payments and transactions carried out through the Platform. Including the payment of Deposits, of the Service Fee and the online payment of a bill – are processed by the licensed PSP: Stripe Payments Europe, Ltd. (electronic money licence issued by the Central Bank of Ireland, reg. No. C187865), which complies with the PCI-DSS standards.

8.2. TableX is not a payment service provider within the meaning of the PSPSA and of Directive (EU) 2015/2366 (PSD2). With regard to the Deposits and the payments of bills, TableX acts as a technology agent of the Venue on the basis of a concluded contract, processing payment orders in the name of and for the account of the Venue. At no time does TableX acquire, hold, control or dispose of the funds of the Users.

8.3. With regard to the Service Fee, TableX acts as an independent provider of a technology service, collects that fee in its own interest and issues a corresponding accounting document.

9. Service fee

9.1. Upon the placing of an online order or the online payment of a bill through the Platform, TableX charges a Service Fee. The amount of the fee is displayed expressly and separately before the finalisation of the payment.

9.2. The Service Fee is non-refundable, except in the case of a proven technical error on the part of TableX which has resulted in a double charge or in a charge upon an unsuccessful transaction.

9.3. The Service Fee constitutes remuneration for the technology service provided by TableX and is not included in the price of the consumption at the Venue.

10. Allocation of liability in payment operations

10.1. In the event of technical errors, delay or unsuccessful execution of a payment operation, liability is allocated as follows:

– for errors in the processing of the card payment. The liability of the PSP, in accordance with its own terms and conditions and with the applicable law;

– for technical errors in the interface of the Platform which have resulted in a duplicated or erroneous payment order. The liability of TableX, limited to the restitution of the erroneously ordered amount;

– for data entered incorrectly by the User. The liability of the User.

10.2. In the event of an unjustified withholding of funds by the PSP, TableX renders assistance to the User in the submission of a chargeback claim to the issuing bank, while bearing no independent financial liability for the actions of the PSP.

10.3. In the event of unauthorised payment operations, the User is obliged to notify TableX and/or the PSP immediately, but not later than 13 (thirteen) months from the date of the operation, pursuant to Art. 83 of the PSPSA.

11. Fiscal liability of the Venue

11.1. The Venue bears full, exclusive and sole liability for the issuance of a fiscal receipt (cash register receipt) or a tax invoice for every service provided and/or goods sold, including upon online payments carried out through the Platform, in accordance with the requirements of Ordinance H-18 of the Bulgarian Ministry of Finance and Art. 118 of the Bulgarian Value Added Tax Act (VAT Act).

11.2. The Venue declares and warrants that it has in regular operation an Electronic System with Fiscal Memory (ESFP) approved by the Bulgarian National Revenue Agency (NRA), or an Integrated Automated System for the Management of Commercial Activity (IASUTD), integrated for the registration of online payments received through the Platform, in compliance with the requirements of Ordinance H-18.

11.3. The Venue is obliged to register every online payment received through the Platform in its ESFP/IASUTD immediately upon the receipt of confirmation of a successful transaction from the PSP. The failure to fulfil this obligation constitutes grounds for the immediate termination by TableX of the contract with the Venue, without any right to compensation.

11.4. The TableX Platform does not carry out the sale of restaurant services, does not sell food and beverages and does not issue fiscal documents to Users for consumption at Venues. For the Service Fee, TableX issues an electronic accounting document, available in the profile of the User or sent by email.

12. VAT and tax treatment

12.1. All prices and fees stated on the Platform are inclusive of VAT, unless expressly stated otherwise.

12.2. For Users that are legal entities registered for VAT purposes in another EU Member State, the VAT reverse-charge mechanism applies to services falling within the scope of Art. 21(2) of the Bulgarian VAT Act (services between taxable persons).

13. Right of withdrawal in distance contracts

13.1. Pursuant to Art. 50 of the Bulgarian Consumer Protection Act (CPA), in the case of distance contracts the User in principle has a 14-day right of withdrawal. In so far as the reservation service is tied to a specific date and time of performance, the exception under Art. 57(1)(12) of the CPA applies to it. The right of withdrawal does not apply to contracts relating to accommodation, catering or leisure services where a specific date or period of performance is provided for.

13.2. In respect of the Service Fee charged upon an online payment, the User confirms, before the finalisation of the payment, that the User requests the immediate performance of the technology service and has been informed of losing the right of withdrawal upon its full performance, pursuant to Art. 57(1)(1) of the CPA.

13.3. The User is duly informed of the above exceptions before the completion of the respective transaction and confirms having been acquainted with them by an active action (a checkbox or the pressing of a confirmation button).

14. Rights and obligations of the User

14.1. The User undertakes to provide accurate, up-to-date and true data upon the making of a Reservation, an online order or a registration in the Platform.

14.2. The User undertakes to observe the internal rules, the time of the Reservation and the rules of the Venue. In the event of late arrival, the User is obliged to notify the Venue through the contact details indicated.

14.3. The User is entitled to use the Platform for personal, non-commercial purposes. The use of the Platform for commercial purposes without the prior written consent of TableX is prohibited.

14.4. The User undertakes not to use the Platform for: (a) the commission of fraud or the abuse of payment instruments; (b) the submission of fictitious reservations; (c) the infringement of the rights of third parties; (d) the distribution of malicious code or spam.

14.5. TableX reserves the right to block or terminate the access of a User in respect of whom there is a reasonable suspicion of a breach of these GTC or of abuse of the Platform.

15. Liability of TableX

15.1. TableX bears no liability for the quality of the food, the beverages, the service, the conditions or the incidents at the Venue, since those circumstances are beyond the control of TableX and are the exclusive responsibility of the Venue as an independent merchant.

15.2. TableX exercises due care to ensure the continuity, the accuracy and the security of the Platform. TableX bears no liability for damage caused by circumstances beyond its control, including force majeure, the acts of third parties (including the PSP) and disruptions of the internet infrastructure.

15.3. The liability of TableX for actually suffered direct damage resulting from the non-performance of its obligations as a technology intermediary is limited to the amount of the Service Fee paid by the User for the specific transaction which gave rise to the damage. The present limitation does not exclude the liability of TableX in the case of proven intent or gross negligence.

15.4. TableX bears no liability for the duplication of reservations caused by a technical error or by the failure of the Venue to update availability.

16. Liability of the Venue

16.1. The Venue bears full liability towards the User for: (a) the quality of the services and products provided; (b) compliance with the requirements for hygiene, safety and licensing; (c) the correct application of the deposit and cancellation policies; (d) the issuance of fiscal documents; (e) reservations duplicated or improperly managed through its fault.

16.2. TableX is an intermediary platform and does not assume joint liability for the obligations of the Venue towards the Users.

17. Processing of personal data

17.1. The processing of personal data through the Platform is carried out in accordance with Regulation (EU) 2016/679 (GDPR), the Bulgarian Personal Data Protection Act (PDPA) and the TableX Privacy Policy, published at https://table-x.com/privacy.

17.2. TableX processes the following categories of personal data: names, email address, telephone number, history of the reservations and payments, device data (IP address, browser type) and. Where a registered account exists – preferences and order history.

17.3. The legal basis for the processing of the data is: (a) the performance of a contract (Art. 6(1)(b) GDPR). For reservations and payments; (b) a legal obligation (Art. 6(1)(c) GDPR) – for tax and accounting purposes; (c) legitimate interest (Art. 6(1)(f) GDPR) – for the security and the improvement of the Platform; (d) consent (Art. 6(1)(a) GDPR) – for the sending of marketing and promotional messages by SMS, Viber, WhatsApp, email or other channels of direct communication. The consent is voluntary, separate from the consent to the GTC and is not a condition for the making of a reservation or the use of the Platform.

17.4. The User has the right of access, rectification, erasure, restriction of the processing, portability of the data and objection to the processing. The User may withdraw consent to marketing messages at any time by: (a) the “Unsubscribe” link at the end of every marketing email message; (b) an email to info@table-x.com; (c) accessing the TableX business profile in the Viber platform and withdrawing consent through the “Receive Messages” button. The withdrawal of the consent does not affect the lawfulness of the processing carried out prior to the withdrawal and does not affect the sending of transactional messages related to active reservations.

17.5. TableX transfers personal data to Venues (for the purposes of the reservation), to the PSP (for the purposes of the payment) and to providers of cloud infrastructure. All recipients are bound by contractual guarantees for the security of the data.

17.6. Marketing communications: TableX sends marketing and promotional messages. Including information about events, special offers and news of Venues – solely to Users who have given express and voluntary consent thereto upon the making of a reservation or upon registration in the Platform. The consent is given through a separate checkbox that is not pre-ticked by default and is documented with a timestamp, IP address and version of the GTC. Transactional messages (confirmations of reservations, reminders and notifications directly related to an active reservation of the User) do not constitute marketing messages and are sent on the basis of the performance of a contract under Art. 6(1)(b) GDPR, irrespective of the marketing consent.

18. Intellectual property rights

18.1. All intellectual property rights in the Platform. Including the graphical interface, the program code, the databases, the algorithms, the “TableX” trade mark, the logos, the texts and the design – belong entirely to the Provider or are licensed by it. Their use without the express written consent of TableX is prohibited.

18.2. The User receives a limited, non-exclusive, non-transferable right to use the Platform solely for personal, non-commercial purposes. Any other use. Including copying, modification, distribution, reverse engineering or the creation of derivative works – is prohibited.

18.3. Venues using the SaaS solutions of TableX receive the rights of use determined in the separate contract with TableX.

19. Amendments to the General Terms and Conditions

19.1. TableX is entitled to amend these General Terms and Conditions. Upon each amendment, TableX notifies the registered Users not less than 14 (fourteen) calendar days before the date on which the amendments enter into force through: (a) a visible notice on the Platform; and/or (b) an electronic message to the email address provided by the User.

19.2. If the User does not agree with the amendments, the User is entitled to discontinue the use of the Platform and to delete the account before the date on which the changes enter into force. The continued use of the Platform after that date constitutes acceptance of the new General Terms and Conditions.

19.3. In the case of amendments required by changes in the applicable law, TableX may shorten the period under item 19.1., in which case TableX notifies the Users immediately.

19.4. For Users using the Platform as guests (without registration), the current GTC are publicly available at https://table-x.com/terms and are deemed accepted with each new use of the Platform.

20. Termination of access

20.1. The User may discontinue the use of the Platform at any time by deleting the account from the profile settings.

20.2. TableX may restrict or terminate the access of a User in the event of: (a) a breach of these GTC; (b) abuse of the Platform; (c) suspicion of fraud; (d) non-payment of amounts due. In the event of termination through the fault of the User, the amounts already paid are not refunded.

21. Dispute resolution

21.1. In the event of a dispute arising between a User and TableX, the parties shall seek an out-of-court settlement. The User may submit a complaint to TableX at the address: info@table-x.com, and TableX undertakes to reply within 14 working days.

21.2. Users are entitled to refer to the bodies for alternative dispute resolution (ADR) or to use the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.

21.3. Should no out-of-court settlement be reached, all disputes shall be referred for consideration to the competent court of the Republic of Bulgaria. Users who are natural persons are entitled to bring proceedings before the court of their place of residence.

22. Applicable law

22.1. These GTC are governed by and construed in accordance with the legislation of the Republic of Bulgaria.

22.2. For consumers from other EU Member States, the mandatory consumer protection provisions of the respective Member State apply, in so far as they ensure a higher degree of protection than that provided for in these GTC.

22.3. All matters not settled in these GTC are governed by the legislation of the Republic of Bulgaria in force, including the applicable law of the EU.

23. Final provisions

23.1. If any clause of these GTC is declared invalid or unenforceable by a competent authority, the remaining clauses retain their force and effect.

23.2. These GTC constitute the entire agreement between TableX and the User with regard to the use of the Platform and supersede all previous agreements on the same subject matter.

23.3. These General Terms and Conditions enter into force on 01.01.2025.